Why did my NetSuite integration stop syncing?
Due to a recent OAuth 2.0 upgrade, some NetSuite connection refresh tokens are not being renewed automatically. These tokens have a limited lifespan, either 168 hours (approximately 7 days) or 780 hours (approximately 32 days), depending on your configuration. When a token expires without being renewed, your NetSuite integration will disconnect and stop syncing data to Nue.
This is a known issue. Our team is actively working with our integration vendor to implement a permanent fix and restore automatic token management.
What does this look like?
You may notice one or more of the following:
Your NetSuite integration shows a disconnected or error status in your integration settings
Invoices, billing records, or payment data are no longer syncing to NetSuite
How do I fix it?
Re-authenticating your connection will reset the token and restore the sync. Follow these steps:
Log in to your Nue instance at app.nue.io.
Click the gear icon (⚙) in the top right corner of the dashboard to open Settings.
In the search box, type NetSuite Integration and navigate to the NetSuite Integration setup page.
Navigate to your integration settings and log in to NetSuite again to refresh the link.
We strongly recommend doing this even if your integration appears to be working normally, re-authenticating resets the token expiry clock and reduces the risk of an unexpected disconnection before the permanent fix is deployed.
I re-authenticated but data is still not syncing. What should I do?
If re-authenticating did not restore the sync, try the following:
Wait a few minutes and check your integration status again, the first sync after reconnection may take a moment to trigger
If data is still missing after a successful reconnection, contact Nue Support with your tenant ID.