How do I check for Auto Renewal errors?
Auto Renewal errors are tracked in the Ruby__AutoRenewalStatus__c object. To view recent errors:
Run the following SOQL query in your Salesforce Developer Console or Query Editor:
sql
SELECT Id, CreatedDate, Ruby__JobId__c, Ruby__Subscription__c, Ruby__Status__c, Ruby__StatusMessage__c FROM Ruby__AutoRenewalStatus__c ORDER BY CreatedDate DESC
Review the results, paying particular attention to:
Ruby__Status__c - Shows whether the renewal succeeded or failed
Ruby__StatusMessage__c - Contains detailed error messages explaining what went wrong
Ruby__Subscription__c - Identifies which subscription encountered the issue
How do I manually trigger Auto Renewal?
If you need to manually run the Auto Renewal process (for testing or troubleshooting), execute the following code in the Salesforce Developer Console:
apex
new Ruby.AutoRenewScheduleJob().execute(null);
Note: This will process all subscriptions eligible for auto renewal at the time of execution.
For additional assistance, please contact your Salesforce administrator or Nue Customer Support.