How do I sign in to Nue using Salesforce?
The Nue App login page includes two Sign in with Salesforce buttons — one for your Production org and one for your Salesforce Sandbox. Click the button that corresponds to the environment your Salesforce account belongs to, and you will be authenticated via OAuth through the Nue Revenue Builder Connected App without needing a separate Nue password.
Nue App login page showing the Sign in with Salesforce and Sign in with Salesforce Sandbox buttons.
Why am I getting an error when using Sign in with Salesforce?
If your Salesforce integration is set up and running correctly and you are still getting an error when using the Sign in with Salesforce buttons, the most common cause is a duplicate user mapping. This happens when a single Salesforce user is mapped to more than one Nue user in the system.
While having multiple Nue users mapped to the same Salesforce user does not affect normal access or functionality within Nue, it does block the Sign in with Salesforce feature. For this to work correctly, the Salesforce user must be mapped to exactly one Nue user — no duplicates.
How do I check and fix the user mapping?
This requires System Administrator access. To review and correct the user mappings, your administrator should follow these steps:
Log in to the Nue App and navigate to System Settings.
Go to Salesforce Integration.
System Settings — Salesforce Integration tile.
Scroll to the Connect Salesforce Users with Nue Users section.
Review the list and check whether the Salesforce user in question is mapped to more than one Nue user.
Connect Salesforce Users with Nue Users — each Salesforce user must map to only one Nue user for Sign in with Salesforce to work.
Remove any duplicate mappings so that the Salesforce user is only associated with a single Nue user — the one who needs to use Sign in with Salesforce.
Once the duplicate mapping is removed, the affected user should be able to sign in using the Sign in with Salesforce button without any issues.
Still having issues after updating the mapping?
If you have verified that the user mapping is correct — with no duplicates — and the error persists, please reach out to Nue Support for further assistance.
Note: For additional assistance, please contact Nue Customer Support.